The free demo
The demo is free — no card is required to use it and no money changes hands, so there is nothing to refund on the demo itself. Its terms are the EULA. Every purchase of a license gets the full protections below.
EU consumers
EU and EEA consumers have a 14-day right of withdrawal for distance purchases. For digital content delivered online, that right ends when your license key is delivered — but only after you have given express consent and acknowledged the consequence. Concretely, the checkout has a box that expressly requests immediate delivery of the key and acknowledges that its delivery ends the right of withdrawal. The tick is part of the checkout. If you would rather keep the full 14 days, write to us through the contact form before you buy and we deliver the key after the window instead — exactly as described in the Terms of Sale.
Until your license key is delivered, you can withdraw without giving any reason and receive a full refund.
Defective software — always covered
Waiving withdrawal never waives quality. If the software does not conform to the contract, the statutory remedies of Directive (EU) 2019/770 apply regardless of anything above: bringing the software into conformity (fixes and updates), a proportionate price reduction, or termination of the contract with a refund. These remedies do not expire after 14 days.
Outside the EU
We respect the statutory rights of your local jurisdiction. Where local law grants you refund or warranty rights, they apply as written — nothing on this page reduces them.
How refunds are issued
Payments are handled by Paddle, our Merchant of Record. When a refund is due, it is processed through Paddle back to the original payment method; the time it takes to appear depends on your bank, card issuer or payment provider. Reach us the usual way and we arrange it with Paddle on your behalf — you do not need to contact them yourself.
How to ask
Use the contact form and include your order reference. That single route covers withdrawal requests, conformity complaints and everything in between — a plain unequivocal statement that you want to withdraw is enough, no form required.